Last Updated: July 22, 2026

At WallRelic LLC, customer satisfaction is our priority. Every personalized metal sign is carefully crafted and inspected before shipment to ensure it meets our quality standards. If you are not completely satisfied with your purchase, we are here to help.

Please read this Return & Refund Policy carefully before requesting a return, replacement, or refund.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging whenever possible.
  • Include all accessories or promotional items received with the order.
  • Be accompanied by a valid proof of purchase or order number.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

Because many WallRelic products are personalized and manufactured specifically for each customer, the following items are generally non-returnable unless they arrive damaged, defective, or contain an error caused by WallRelic LLC:

  • Personalized Metal Signs
  • Custom Family Name Signs
  • Personalized Address Plaques
  • Custom Business Logo Signs
  • Personalized Monogram Signs
  • Custom Photo Metal Signs
  • Personalized Anniversary Signs
  • Bulk or Commercial Orders
  • Clearance or Final Sale Items
  • Gift Cards
  • Products showing signs of misuse, modification, or intentional damage

If you have questions about a personalized order before purchasing, please contact our customer support team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 7 days of the recorded delivery date.

To help us review your request quickly, please provide:

  • Your Order Number
  • Photos of the product
  • Photos of the shipping box and packaging
  • A brief description of the issue

After reviewing the information provided, WallRelic LLC may offer one of the following solutions when appropriate:

  • Replacement Product
  • Store Credit
  • Partial Refund
  • Full Refund

The selected resolution will depend on the nature of the issue and the condition of the product.

How to Request a Return

Please contact our customer support team before returning any item.

Your request should include:

  • Order Number
  • Full Name
  • Email Address
  • Reason for the Return
  • Photos (if applicable)

Our team will review your request and provide return instructions if the return is approved.

Returns sent without prior authorization may be refused or returned to the sender.

Return Shipping

Unless the return is the result of our error, a manufacturing defect, or an incorrect item shipped by WallRelic LLC, customers are responsible for return shipping costs.

We strongly recommend using a shipping service that includes tracking and delivery confirmation, as we cannot guarantee receipt of returned packages that cannot be tracked.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 2–5 Business Days for inspection after the returned package is received.
  • 5–10 Business Days for your bank, credit card company, or payment provider to process the refund.

Actual processing times may vary depending on your financial institution.

Partial Refunds

In certain situations, WallRelic LLC may issue a partial refund instead of a full refund. Examples include:

  • Items returned with minor signs of handling that do not affect functionality.
  • Products returned without the original packaging or protective materials.
  • Orders returned with missing non-essential components or accessories.
  • Returns approved outside the standard return period at our discretion.
  • Orders where only part of the shipment qualifies for a refund.

Each request is reviewed individually based on the condition of the returned item and the circumstances of the return.

Order Cancellations

Orders may be cancelled before production begins.

Because many WallRelic products are custom-made and personalized shortly after an order is placed, cancellation requests cannot always be guaranteed.

If production has already started, your order may no longer be eligible for cancellation.

Orders that have already been shipped cannot be cancelled. If eligible, they may only be returned in accordance with this Return & Refund Policy.

Personalized Products

Most WallRelic products are made specifically for each customer and cannot be resold.

For this reason, we generally cannot accept returns or provide refunds for personalized items simply because the customer changes their mind.

This includes, but is not limited to:

  • Personalized Names
  • Family Name Signs
  • Custom Text
  • Custom Logos
  • Personalized Address Plaques
  • Personalized House Number Signs
  • Monogram Designs
  • Anniversary Signs
  • Custom Photo Metal Signs
  • Business Logo Signs
  • Custom Artwork
  • Bulk Personalized Orders

However, if your personalized item arrives damaged, contains a manufacturing defect, or includes an error caused by WallRelic LLC, we will work with you to provide an appropriate resolution, which may include a replacement, partial refund, or full refund where applicable.

Refused Deliveries

If an order is refused by the recipient or returned because delivery could not be completed due to reasons such as:

  • An incorrect shipping address provided during checkout
  • Failure to collect the package
  • Refusal to pay customs duties or import taxes
  • Repeated unsuccessful delivery attempts

Any eligible refund may be reduced by applicable costs, including:

  • Original shipping charges
  • Return shipping fees
  • Customs duties or import taxes
  • Carrier handling charges
  • Other non-refundable fulfillment costs

Exchanges

At this time, WallRelic LLC does not offer direct product exchanges.

If you would like a different design, size, color, or personalization, we recommend placing a new order after your original order has been completed or, where eligible, requesting a return in accordance with this policy.

Fraud Prevention

To protect both our customers and our business, WallRelic LLC reserves the right to investigate and decline refund or replacement requests that appear to be fraudulent, abusive, intentionally misleading, or inconsistent with this policy.

Examples may include, but are not limited to:

  • Repeated refund requests without valid supporting evidence.
  • False damage or non-delivery claims.
  • Attempts to return items that have been intentionally modified, misused, or damaged after delivery.
  • Abuse of promotional offers, chargeback procedures, or return privileges.

Where appropriate, WallRelic LLC may request additional information before making a final decision regarding a claim.

Contact Information

WallRelic LLC

Customer Support Email: [email protected]

Customer Service Phone: +1 (555) 123-4567

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:

WallRelic LLC
100 Market Street, Suite 200
Wilmington, DE 19801
United States

If you have any questions regarding returns, refunds, replacements, or your order, please contact our customer support team. We are committed to reviewing every request fairly and providing timely assistance whenever possible. Our goal is to ensure every customer has a positive shopping experience with WallRelic LLC.