Last Updated: July 22, 2026

At WallRelic LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, place an order, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following categories of information.

Personal Information

Depending on your interaction with our website, we may collect:

  • Full Name
  • Shipping Address
  • Billing Address
  • Email Address
  • Phone Number
  • Payment Information (processed securely by our payment providers)
  • Order History
  • Customer Support Communications
  • Personalization Details (such as custom names, dates, messages, logos, uploaded artwork, or photos submitted for personalized products)

We collect only the information necessary to process your orders and provide our services.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Language Preferences
  • Time Zone
  • Pages Visited
  • Referral URL
  • Shopping Activity
  • Website Usage Data
  • Cookies and Similar Technologies

This information helps us improve website performance, enhance security, and better understand how visitors use our website.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Manufacture and personalize custom products.
  • Verify payments and prevent fraudulent transactions.
  • Provide customer service and technical support.
  • Communicate order confirmations, shipping updates, and service notifications.
  • Improve our website, products, and customer experience.
  • Personalize website content and recommendations.
  • Respond to questions, requests, or feedback.
  • Comply with applicable legal and regulatory obligations.
  • Detect, investigate, and prevent fraud, abuse, or unauthorized activities.
  • Send promotional emails or newsletters only when you have chosen to receive them.

We process your information only for legitimate business purposes and in accordance with applicable privacy laws.

Payment Processing

Payments placed through our website are processed securely by trusted third-party payment providers.

WallRelic LLC does not store complete credit card numbers or payment credentials on our own servers.

Your payment information is encrypted and handled according to the security standards, privacy practices, and compliance requirements of the payment provider you select during checkout.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, performance, and user experience.

Cookies may be used to:

  • Remember your shopping cart.
  • Save your preferences.
  • Keep you signed in where applicable.
  • Analyze website traffic and visitor behavior.
  • Measure advertising and marketing performance.
  • Improve website functionality and overall performance.
  • Help detect fraudulent or suspicious activity.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, we may occasionally send information regarding:

  • New Product Releases
  • Personalized Metal Sign Collections
  • Seasonal Promotions
  • Exclusive Discounts
  • Company Announcements
  • Home Décor Inspiration
  • Special Sales and Limited-Time Offers

You may unsubscribe at any time by clicking the “Unsubscribe” link included in our marketing emails or by contacting our customer support team.

Sharing Your Information

WallRelic LLC does not sell, rent, or trade your personal information.

We may share your information only when reasonably necessary with trusted third-party service providers, including:

  • Payment Processing Providers
  • Shipping Carriers
  • Manufacturing and Fulfillment Partners
  • Website Hosting Providers
  • Cloud Storage Providers
  • Analytics Services
  • Email Marketing Platforms
  • Fraud Detection and Security Services
  • Legal or Regulatory Authorities when required by applicable law

These service providers receive only the information necessary to perform services on our behalf and are contractually expected to protect your information.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Although no internet transmission or electronic storage system can be guaranteed to be completely secure, WallRelic LLC continually reviews and improves its security practices to help protect customer information.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and complete orders.
  • Provide customer support.
  • Fulfill warranty or after-sales obligations.
  • Meet accounting, tax, and financial recordkeeping requirements.
  • Resolve disputes or chargebacks.
  • Prevent fraud or abuse.
  • Comply with applicable legal obligations.

When personal information is no longer required, it is securely deleted, anonymized, or otherwise disposed of using reasonable safeguards.

Your Privacy Rights

Depending on your country, state, or region of residence, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include the ability to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of eligible personal information.
  • Restrict or object to certain processing activities where permitted by law.
  • Withdraw consent where processing is based on your consent.
  • Request a copy of your personal information in a portable format, where applicable.
  • Opt out of certain marketing communications at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may request reasonable verification of your identity before processing your request.

California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable legal exceptions, California residents may have the right to:

  • Know what categories of personal information we collect.
  • Request access to specific personal information we have collected.
  • Request deletion of eligible personal information.
  • Request correction of inaccurate personal information.
  • Limit the use of certain sensitive personal information where applicable.
  • Exercise these rights without unlawful discrimination.

WallRelic LLC does not sell or share personal information for monetary compensation as defined under the CCPA/CPRA.

California residents may submit privacy requests by contacting us using the information listed below.

International Visitors

If you access or use our website from outside the United States, your personal information may be transferred to, stored, and processed in the United States or in other countries where our service providers operate.

By using our website and providing your personal information, you acknowledge and agree to such transfers where permitted by applicable law.

WallRelic LLC takes reasonable steps to ensure that transferred information receives an appropriate level of protection consistent with applicable privacy regulations.

Third-Party Services

Our website may contain links to third-party websites or integrate services provided by independent companies, including payment processors, analytics providers, advertising platforms, shipping carriers, and social media services.

These third-party services operate under their own privacy policies and terms of service.

WallRelic LLC is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is intended for individuals who are at least 18 years of age, or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate parental or legal guardian consent, we will take reasonable steps to delete such information as soon as practicable.

Parents or legal guardians who believe a child has provided personal information may contact us for assistance.

Changes to This Privacy Policy

WallRelic LLC may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, technologies, or privacy practices.

When changes are made, the revised version will be posted on this page together with the updated “Last Updated” date.

Your continued use of our website after the revised Privacy Policy becomes effective constitutes your acceptance of the updated terms.

We encourage customers to review this page periodically to stay informed about how we protect personal information.

Contact Information

WallRelic LLC

Customer Support Email: [email protected]

Customer Service Phone: +1 (555) 123-4567

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:

WallRelic LLC
100 Market Street, Suite 200
Wilmington, DE 19801
United States

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact our customer support team. We are committed to protecting your information, responding to privacy-related requests in a timely manner, and maintaining transparency in how we collect, use, and safeguard your personal data.