Last Updated: July 22, 2026

Thank you for shopping with WallRelic LLC.

We are committed to providing a dependable and transparent shipping experience for every customer. Every personalized metal sign is carefully manufactured, inspected, and securely packaged before shipment to ensure it meets our quality standards.

Please review this Shipping Policy before placing your order.

Order Processing

All orders are processed after payment has been successfully authorized.

Processing Time: 1–3 Business Days

Some orders may require additional production time, including:

• Personalized Metal Signs
• Family Name Signs
• Custom Address Plaques
• Business Logo Signs
• Monogram Signs
• Custom Wall Art
• Bulk or Commercial Orders

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information whenever available.

Shipping Destinations

WallRelic LLC currently ships throughout the United States and to many international destinations.

If your country is unavailable during checkout, please contact our customer support team before placing your order. We are continuously expanding our shipping coverage whenever possible.

Estimated Delivery Times

Estimated delivery times begin after order processing has been completed.

Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on shipping carriers, customs clearance, local postal services, severe weather, peak shopping seasons, or other circumstances beyond our control.

Shipping Rates

Shipping charges are automatically calculated during checkout based on several factors, including:

• Shipping destination
• Package weight
• Package dimensions
• Selected shipping method

From time to time, WallRelic LLC may offer free shipping promotions or discounted shipping during special campaigns. Eligibility will be displayed during checkout when applicable.

Order Tracking

After your order has been dispatched, you will receive an email confirmation containing your shipment tracking number.

Please allow approximately 24–48 hours for tracking information to become available through the shipping carrier’s system after your package has been accepted.

Personalized & Made-to-Order Products

Most WallRelic products are custom-made specifically for each customer after an order has been placed.

Additional production time may apply to orders including:

• Personalized Metal Signs
• Family Name Signs
• Anniversary Metal Signs
• House Number Signs
• Garden Signs
• Business Logo Signs
• Custom Photo Metal Signs
• Monogram Signs
• Custom Address Plaques
• Bulk Orders
• Commercial Signage

Because every personalized item is produced specifically for your order, we recommend placing orders well in advance if they are intended for birthdays, anniversaries, weddings, housewarmings, holidays, or other special occasions.

Shipping Delays

While WallRelic LLC makes every reasonable effort to process and ship orders on schedule, unexpected shipping delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Carrier transportation delays
• Severe weather conditions
• Customs inspections
• High seasonal order volumes
• Natural disasters
• Public holidays
• Transportation disruptions
• Incomplete or incorrect shipping information provided during checkout

We appreciate your patience and understanding should any of these situations affect your delivery timeline.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of checkout.

If an incorrect, incomplete, or invalid shipping address is submitted:

• Delivery may be delayed or returned by the shipping carrier.
• Address changes cannot be guaranteed once an order has entered production or has been shipped.
• Additional shipping charges may apply if reshipment is required.
• Orders returned due to an incorrect address may be subject to additional handling or shipping fees before resending.

If you notice an error in your shipping information, please contact us as soon as possible. We will make every reasonable effort to update your order before it enters production or fulfillment.

Lost or Damaged Packages

If your package arrives damaged, incomplete, or appears to have been damaged during transit, please contact us within 7 days of the recorded delivery date.

To help us investigate your claim, please include:

• Your Order Number
• Photos of the damaged product
• Photos of the shipping box and packaging materials
• A brief description of the issue

We will review your request promptly and work with the shipping carrier when appropriate to determine the best available resolution.

If your tracking information shows “Delivered” but you have not received your package, we recommend first checking with household members, neighbors, your building management, or the shipping carrier before contacting our support team.

Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages depending on:

• Inventory availability
• Product size or packaging requirements
• Manufacturing location
• Warehouse fulfillment

If your order is shipped in multiple packages, separate tracking information will be provided for each shipment whenever available.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping fees collected by WallRelic LLC.

Customers are encouraged to review their country’s import regulations before placing an international order.

Refused or Undeliverable Orders

If an order is refused by the recipient or returned because delivery could not be completed, including but not limited to an incorrect shipping address, failure to collect the package, or refusal to pay applicable customs fees, any eligible refund may be reduced by:

• Return shipping costs
• Customs duties or import fees
• Carrier handling charges
• Any non-refundable processing fees incurred during fulfillment

Shipping charges are generally non-refundable once an order has been shipped.

Holiday Shipping

During holidays, promotional events, and other peak shopping periods, processing and shipping times may be longer than normal due to increased order volumes and carrier capacity.

To help ensure timely delivery for birthdays, anniversaries, holidays, or other special occasions, we recommend placing your order as early as possible.

Contact Information

WallRelic LLC

Customer Support Email: [email protected]

Customer Service Phone: +1 (555) 123-4567

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:

WallRelic LLC
100 Market Street, Suite 200
Wilmington, DE 19801
United States

If you have any questions regarding shipping, order processing, delivery estimates, tracking information, or the status of your order, please contact our customer support team. We are committed to providing timely assistance and a positive shopping experience for every customer.